30 Day Return Period
You may return most items, except for non-returnable items noted below, within 30 days of delivery. Returned items must be in new condition with original packaging and accessories. We'll also pay the return shipping costs if the return is a result of our error. All returns require prior approval by submitting a Return Material Authorization (RMA) request. Items returned in non-new condition will be returned at customer expense.

What items are non-returnable?
The following items are not returnable unless defective:
 • Clearance items, special order items.
 • Items wih serial number missing or removed.
 • Items from Net 30, volume, or discounted purchases.

When do I get my refund?
We will process your return and any refund within 5 to 7 business days after we receive it. Note that your credit card company can take 5 to 10 business days to process our refund request. After your return is processed, we'll send you a confirming e-mail message. All refunds are subject to a 10% restock fee. If your order shipped with free shipping, we will deduct an amount equal to the original shipping fees from your refund.

My item is defective within the first 30 days - will you replace it?
Yes. If your item proves to be defective within the return policy period of 30 days, we will happily replace it with another of the same item only. If you opt to not have it replaced and request a refund, a restock fee of 10% will be applied. After the return policy period expires, the terms of the manufacturer's warranty will apply and you should contact them directly for repair. We recommend that you double check to ensure that the reported defect is real - we thoroughly test all defective returns and if the defect cannot be verified, the item will be returned to you at your expense. To return your defective item: 1) obtain an Return Authorization (RA) number via the Return Request Form and 2) return the unit to us (see address info below). We will ship the replacement to you using GROUND service.

Can I exchange an item?
Yes. Simply order the new item you want online at your covenience, then complete a Return Request for the return of your original item. Make sure you include all items with your original unit when it is returned to us or else we cannot process your return. A small restock fee of 5% will be applied to your refund.

Can I return my item with the UPC code missing from the box (I sent it in for a rebate)?
Items that have had the UPC code removed from the outer box cannot be accepted for return. For defective items, please contact the manufacturer for warranty repair.

How do I obtain an Return Authorization (RA) number and how long is it valid for?
You may request an Return Authorization (RA) number online using the Return Request Form. We are unable to accept any returns without a valid Return Material Authorization (RMA) number. Return Authorization (RA) numbers are valid for 10 days from the date of issue - please ensure that your return arrives within this time period.

The product I recently purchased has a lower price now - can I get a refund or credit?
Item prices in effect at the time of purchase reflect daily market conditions, foreign exchange rates, and the dynamic nature of retailing on the web. The more aggressive the marketplace is, the more frequent price changes occur. As such, we are unable to provide a price protection guarantee or a credit for price changes that have occurred after your order has been processed for shipment.

How do I ship the returned items?
We suggest you pack the items securely using the box and packing material that came with your item. Otherwise, use a packaging method that will secure the item(s) and protect them from damage during shipping. Include a copy of your invoice or packing slip, and return to us using any shipping company of your choice. Please note that Express Mounts is not responsible for any loss or damage to the product during return shipping to Express Mounts.

What address do I ship the returned items to?
Returned items must be shipped to the address shown on the invoice you received with the order. For your convenience, this address is shown below:

  Express Mounts Returns Department
  RMA# (enter your RMA# here)
  6847 S. Eastern Ave, Suite 104
  Las Vegas, NV 89119
  USA