What international countries do we ship to?
Express Mounts accepts online orders from and ships directly to the following 70 international countries:

My country is not listed - how do I place an order?
If your country is not listed above and you would like to purchase from us, then we will accept your written order as follows: 1) order must be in writing, 2) your complete billing and shipping addresses must be provided, 3) payment must be in advance by wire transfer, 4) the order amount must exceed $500US, and 5) an order handling fee of $25 will be added to the order. We ship only to approved countries on the US Export Control List. Email your order request to sales@expressmounts.com and we will respond within 24 hours.

Order Identification Request
All International orders are manually screened for fraudulent credit card use prior to processing. All attempts to place fraudulent orders are recorded and forwarded to the proper local and international authorities. We may require additional identification and/or pre-payment by wire transfer prior to your order being processed and shipped. You will be advised by return email and your order will be held 'pending' until resolved.

If we request additional identification from you, please fax or email us a legible jpg/gif of your credit card (front and back) along with a copy of a piece of your picture ID. Our fax number is 1-702-990-5603. Email your jpg or gif file as an attachment to service@expressmounts.com. We destroy all identifications once your order has shipped.

Returns
Because of our low, discounted margins, all international sales are final - we do not accept any returns for international orders. Our standard return policy DOES NOT APPLY to international orders. In most cases, the shipping costs exceed our margins on the products and as such, we are unable to absorb any additional shipping costs on the order. As well, customer will be responsible for shipping fees to return the items if the shipment is refused. These fees will be deducted from your refund.

Defective Items and Warranty
If your item is defective (even within the first 30 days), you must return it directly to the manufacturer in the USA. See here for more information. You may be able to obtain service in your local country, however, we are unable to help with this. Save your receipts to show as proof of purchase. You are responsible for the shipping costs both ways - to return the item for warranty AND to have the warranteed item shipped back to you.

International Processing Fee
All orders shipping to countries other than the United States require the preparation of additional paperwork (ie commercial invoice) and insurance. We apply a small fee (minimum $7.95) to cover our additional processing and insurance costs.

Lost Or Missing Shipments
In the event that an order fails to arrive at your international destination, Express Mounts will track the shipment and reroute it if necessary. In the event the shipment is lost, Express Mounts will submit an insurance claim for the order and will provide a refund to you immediately upon receipt of the insurance claim refund. This can take upwards of 30 days in some instances.

Local Customs & Duties
You are responsible for all customs, duties and taxes payable at your country's customs offices when these goods are imported into your country. Rates for duty and taxes vary from country to country. You are advised to check locally with your government customs agents to verify the taxes and duties prior to submitting an order with us. In the event any customs, duties and taxes for your order are billed back to us, they will be automatically billed to your credit card along with a small $10 handling fee.

Modifying Invoices/Gift Declarations
We are occasionally asked by our international customers to modify an invoice by 'using a lower value on the invoice' or by 'marking it as a gift'. Note that we will not comply with a request like this - we do not falsify invoices whatsoever and our policy is to ship orders only with the proper commercial invoice included.